Website and Purchase Terms
Enquiries, quotations and customer-service purchases work for jewelry and bullion.
Read policy →Goldfinch Jewelry
Legal & customer care
Guidance for website enquiries and purchases arranged through customer service. Choose a policy below.
Prices, Payment and Order Confirmation
Payment deadlines, verification, item allocation and what happens when a quotation cannot be accepted.
Read policy →Jewelry Purchase & After-Sales Policy
No change-of-mind returns, refunds or exchanges. Your rights for faulty or incorrect goods remain protected.
Read policy →Bullion Sales and Cancellations
Physical bullion, payment-first acceptance, market-price exposure and the distinction between returns and buyback.
Read policy →Privacy Notice
Account, purchase, identity, communication and website data: purposes, disclosures and choices.
Read policy →Identity Verification and e-Invoices
Why purchase identification may be requested, how it differs from marketing, and how to ask about e-Invoicing.
Read policy →Cookies, Analytics and Marketing
How cookies and browser storage support your visit, and how to manage your privacy and promotional choices.
Read policy →Delivery, Collection and International Orders
Agreed delivery arrangements, valuable-goods handling, overseas charges and customer support.
Read policy →Frequently Asked Questions
Practical answers for jewelry and bullion enquiries, payment, returns, identification and privacy.
Read policy →